Experience

State Farm · Senior UX Designer

Enterprise knowledge management, Product Delivery Hub, search, personas, journeys, dashboards, and knowledge-transfer experiences.

Norfolk Southern · Lead / Senior UX Designer

Transit Performance, profile management, storage guarantee, operational analytics, and responsive product design.

United Airlines · Senior UX Designer

Refund-policy and service redesign focused on clarity, status visibility, and customer confidence.

Maxwell · Senior Product Designer

Mortgage Point of Sale redesign for borrowers and loan officers.

Methods

User research · Personas · Journey mapping · Information architecture · Prototyping · Usability testing · Design systems · Cross-functional collaboration