Rob Stoutenburg

Lead UX design for enterprise knowledge management, search, and Product Delivery Hub experiences.

• Translated employee interviews and existing workflow analysis into design requirements for finding technical resources, accessing current information, and sharing expertise across departments.
• Developed personas and user journeys to show how engineers and knowledge contributors discover, use, and maintain information, informing navigation and content organization.
• Designed central hub and dashboard experiences with inline search, recent documents, community discussions, and access to frequently used resources.
• Shaped tacit knowledge capture and sharing experiences around expert interviews, mentorship, and storytelling to help retain expertise when employees move on.
• Worked across the Product Delivery Hub and related enterprise experiences to make complex information and connected workflows easier to follow.

Designed responsive products across transit performance, profile management, and storage guarantee workflows.

• Designed Transit Performance views that brought on-time performance, lane performance, and transit-time comparisons into a clearer operational experience.
• Used personas and journey mapping to connect shipment research, booking, transit, and delivery with the information customers need at each step.
• Designed dwell-time and storage-cost views to help users inspect containers, understand charges, and identify items requiring attention.
• Developed responsive layouts for desktop and mobile workflows, including allocations and restrictions, so operational information could be accessed across devices.
• Translated dense tables and performance metrics into filters, summaries, and detail views that support investigation and day-to-day decisions.

Redesigned the refund journey across desktop and mobile, clarifying policy, eligibility, status, and next steps.

• Combined user interviews, journey mapping, and policy analysis to identify friction before, during, and after a refund request.
• Translated policy-heavy requirements into clearer eligibility guidance and a more understandable submission flow.
• Designed confirmation and status communication to help travelers understand what happens after submission and what action, if any, is required.
• Created responsive prototypes that connected eligibility, request submission, and follow-up as one customer journey.
• Focused the experience on clarity and trust, making progress and next steps visible throughout the refund process.

Designed an end-to-end mortgage point-of-sale journey supporting borrowers, loan officers, and operations teams.

• Gathered insights through interviews and surveys with loan officers, brokers, and borrowers to understand paperwork burden, navigation problems, response times, and inconsistent updates.
• Analyzed competing mortgage platforms and developed borrower and loan-officer personas to guide the redesign.
• Created wireframes and interactive prototypes for application, document upload, verification, and signing workflows, emphasizing clear steps and mobile access.
• Tested prototypes with Maxwell users and refined the loan origination flow and automated workflows based on their feedback.
• Collaborated with development on mobile responsiveness, document verification and eSign integrations, and real-time loan-data updates.

Creative direction and digital design.

User experience design for healthcare technology.

UX design within physician services and healthcare.

User experience and interface design.

User experience and interface design.

Digital user experience design.